Terms & Conditions
Service provider
Riviera Elite Driver (RED), French SASU with share capital of €1,000, registered office: 728 route de Saint-Jean, 06600 Antibes, France · SIREN 819 647 462 · SIRET 819 647 462 00020 · RCS Antibes · EU VAT FR61 819 647 462 · VTC register EVTC006163244. President: Valentin Sassi. Professional insurance: MMA – Bohême Assurances, 23 boulevard Maréchal Foch, 06600 Antibes, France.
Scope and booking
These Terms govern private chauffeur bookings made with Riviera Elite Driver. A booking is confirmed only after the required payment has been successfully verified by our server-side payment process.
Pricing and payment
Fares shown in the booking journey are calculated by the Riviera Elite Driver pricing engine and confirmed in euros. Card payments are processed securely through Stripe. The amount shown to the client must be expressly accepted before payment.
Online booking notice
The booking interface requires a pickup time at least one hour ahead when the time is selected. A limited technical finalisation grace applies while an already-valid booking is completed; it does not create a public right to select a journey less than one hour ahead.
Changes
Changes requested at least 24 hours before pickup are free of charge, subject to the booking rules. Eligible online changes are recalculated using the current pricing engine. If the new fare is lower, the difference is refunded; if higher, the client must approve and pay the additional amount before the change becomes final. Less than 24 hours before pickup, online changes are disabled. Minor requests may be considered case by case by contacting Riviera Elite Driver directly.
Cancellation
A booking cancelled at least 24 hours before pickup is refundable in full. A cancellation made less than 24 hours before pickup is charged at 100% of the booking amount and no refund is issued. The client is shown the applicable financial consequence before confirming an online cancellation.
Service execution
Pickup times are interpreted in the Europe/Paris service time zone. Journey duration estimates are indicative and may vary with traffic, road restrictions, weather, events or circumstances outside our reasonable control.
Passengers and luggage
The client must provide accurate passenger information and select a vehicle suitable for the party and luggage. Flight information is required for airport pickup when requested by the booking form.
Google Maps Platform
Pickup and drop-off search features use Google Maps Platform services. Use of those Google-powered features is also subject to the Google Maps Platform Terms of Service.
Contact and complaints
For any booking question or complaint, contact Riviera Elite Driver at contact@rivieraelitedriver.com or +33 6 50 21 04 71.